Customers can approach ATS support team for their grievances via three channels.

Once the customer raises via any channel, the interaction gets recorded in the ATS backend. Every channel has its own Turn Around Time (TAT). The customer will get the response within that TAT

Filing complaint via Call

Customers can call our support number and after listening to the IVR option, can select the appropriate option to connect with the support team. The TAT for a call is instant.

The customer can place a call from any number for general-purpose enquiries. But, any specific request such as placing an order, payout request, and enquiries regarding ledger balance and holdings can only be taken from a registered mobile number or after due verification of identity.

Once the agent receives your call your query will be heard instantly and an agent will try to resolve it there and then itself.

Filing complaint via WhatsApp

Customers can connect with the support team via WhatsApp just by sending ‘Hi’. Once the customer initiates the message, it automatically gets assigned to our customer agent. The TAT for WhatsApp is two minutes.

The customer can WhatsApp from any number for general-purpose enquiries. But, any specific request such as placing an order, payout request, and enquiries regarding ledger balance and holdings can only be taken from a registered mobile number or after due verification of identity.

Filing complaint via email

Customers can connect with the support team via email. Once the customer sends the mail with the proper subject, the support team will revert back to the mail. The TAT for email replies is 24 hours.

The customer can mail from any email address for general-purpose enquiries. But, any specific request, such as payout request or enquiries regarding ledger balance and holdings, can only be taken from a registered email address.

FAQ’s

We have curated all the frequently asked questions under one single module, where you have yourself search your query and get the answers instantly.

• Visit, https://adityatrading.in/

• Click on the menu option on the top-right corner of the screen.

• Click on the FAQ’s

Creating Complaint Tickets

Customers can raise the issue directly through the web.

• Visit, https://adityatrading.in/

• Click on the menu option on the top-right corner of the screen.

• Click on the Create Ticket

NOTE: Enter the Client Code if you are the customer. If not, enter your name and leave your phone number in the description box.

Tracking Complaint Status: Applicable to all modalities

Regardless of which modality has been used to raise a complaint, ATS backend system will automatically assign a ticket number. Customers can check the status/ take followup through any mode.

Once the issue is resolved, ATS support team will inform the customers through email and WhatsApp.